Frequently Asked Questions

Q: Is My Privacy Policy Written by a Lawyer?

No, it is not. It will be automatically created by our privacy policy generator, based on your answers to a questionnaire about how you use personal data.

If you require something written by a lawyer, please seek professional legal advice.

Q: Are You a Law Firm or a Lawyer?

No. We are not a law firm. We are not lawyers, solicitors, attorneys, paralegals or even legal secretaries. Nor do we play one on TV.

Q: What Does A Privacy Policy Cost?

Our privacy policy generator is 100% free for non-commercial use. We do ask that you leave a credit at the bottom of your policy to help spread the word, in exchange.

For commercial websites, there is a modest charge for the service: a one-time $29.99 fee.

Q: What’s Counts as a Commercial Website?

Literally every time somebody ask the question, the answer is “yes, that’s a commercial website.

TLDR: if you earn money from it, either directly or indirectly, it’s a commercial website.

If the answer is “yes” to any of these questions, then it’s a commercial website.

  • Is it owned by a business, corporation, partnership or “sole trader”?
  • Do you earn any money from the website?
  • Do you sell or market products, tools or services?
  • Do you show any kind of advertising or affiliate links?
  • Is it a “brochure site” for an offline business, like a dentist or doctor

Q: How Long Does It Take?

Our generator will walk you through a five-step process to generate your custom privacy policy. It will ask you a number of questions about your website and how you process personal data. The quiz takes 2-3 minutes to complete.

You’ll receive your privacy policy instantly after you complete the quiz, and pay (if required).

Q: What Format Do I Get My Policy In?

Once you’ve created your policy and paid (if required), you’ll be provided with login information to download your customized privacy policy. It will be provided in:

  • HTML code
  • Plain text
  • An embeddable version
  • A hosted version (ie, for you to link to on our site)

Q: I Didn’t Receive My Login or Password…

Please check these in order:-

#1. Please check your spam folder. No, really. Checked? OK.

#2. Please double-check how you spelled your email address. Every week, somebody mistypes their email address, and then sends a contact email swearing at us for their mistake. Don’t be that guy!

If you still haven’t received an email, you can contact us. If your email address (for your account with us) and email address for your PayPal account differ, we’ll need to fix something our side so your payment is acknowledged.

Q: What Types of Payment Do you Accept?

We accept payment via Paypal, or major debit or credit cards via Stripe.com. Stripe is one of the largest and most reputable credit card processing companies, and is used by Shopify, SalesForce, Indiegogo and many more businesses around the world.

Whether you choose to checkout using Paypal or Stripe, you can rest assured your private data will stay safe and secure. We never have access to your credit card details at any time.

Q: Can I Pay With Bitcoin?

Unfortunately, we are unable to accept your magic internet money at the moment.

Q: Is Your Website Secure?

Yes, our site is secured using a 128 bit SSL Certificate from Symantec-owned GeoTrust Inc. SSL stands for Secure Sockets Layer, which is a protocol for enabling data encryption and confirming the owner of a website. It’s the same technology used to protect your information when doing online banking or shopping – any website where you need to enter sensitive data online.

You can check to see if a site encrypts your data with an SSL certificate by looking at the address bar of your browser. The address should begin with “https://”, instead of just “http://” (the “s” stands for “secure”). It will also display a closed padlock icon to the left of the address. You’ll notice these features once you begin the checkout process on our website, indicating that your data is being protected by encryption.

Q: Where is Your Website’s Privacy Policy? Hah!

Our own privacy policies are all included on our Terms of Service page. You just missed it.

Q: What is a Privacy Policy, Anyway?

A privacy policy is a document on a website that discloses what information the website gathers about its visitors; how it gathers, stores, manages, and protects that information; and how it uses the information. The purpose of a privacy policy is to inform customers or clients and protect their privacy.

Q: Do I Need a Privacy Policy?

Privacy policies are required by law in many legal jurisdictions for any website that gathers information about their visitors.

This includes not just commercial websites, but any website that tracks visitors for website analytics, collects names and email addresses for a newsletter, display advertising, or gathers any other information about their visitors in any way.

Many third-party services you may use for your website require you to post a privacy policy on your site, including Google Adsense, Amazon Associates, and many other advertising networks and affiliate sites.

Q: Why Can’t I Just Use a Free Privacy Policy?

A privacy policy must accurately disclose your own specific policies regarding the gathering of your visitors’ information. A sample privacy policy won’t have all the details specific to your website, and maybe no better than having no policy at all.

Q: What are the risks of not having a policy?

The specific consequences will depend on the law in your legal jurisdiction. If you don’t have a privacy policy, or violate your own privacy policy, you could be opening yourself up to civil lawsuits or even criminal prosecution in extreme cases.

Q: Does My Country Require a Policy By Law?

Many countries have some form of legislation regarding consumer privacy, which you must adhere to if you do business in that country or collect any information from residents of that country.

In the United States, there are laws that govern privacy policies in specific circumstances, such as websites that target children under 13, or deal with financial activities or health care services. In addition, several states have their own laws regarding privacy policies. Websites are also open to be sued via class action lawsuits for violating their own privacy policies. While a privacy policy is not explicitly required by law, the FTC prohibits deceptive practices and encourages websites to post privacy policies. You can find out more information from the U.S. Small Business Administration website.

Canada has a number of privacy laws, including the Privacy Act, and the Personal Information Protection and Electronic Documents Act (PIPEDA). Each province also has its own specific laws governing privacy and the collection of information. The Office of the Privacy Commissioner of Canada maintains a fact sheet on privacy legislation on their website.

In the European Union, the Data Protection Directive states that personal data can only be gathered under strict conditions, and must be protected from misuse. Specific laws vary widely across countries. Having a misleading privacy policy, or no policy at all, can result in a fine. More information is available on the European Commission’s website.

Q: You Didn't Answer My Question!

Please contact us for anything else.